TurboTax customer reviews? How is TurboTax rated on BBB, Yelp, Glassdoor, or Reddit?

Is TurboTax legit? How are TurboTax's customer reviews and ratings? Do people complain about TurboTax? Is TurboTax a scam?
Customer service rating: 4.0 - 1 ratings

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Knoji Staff
138
Posted Jul 28, 2018

Better Business Bureau (BBB)

TurboTax has a positive rating on BBB of between A- to A+. The Better Business Bureau has enough data on TurboTax to grade them, and they've assigned them a positive score. Most likely, TurboTax has responded in a timely fashion to any customer complaints such that customers have been happy and the BBB has recorded a positive score for the company.

You can see TurboTax's BBB rating and scorecard here.

Glassdoor

TurboTax has positive feedback and reviews on Glassdoor. Out of 3,545 ratings TurboTax has received a 4 star rating by employees and former employees. This indicates that TurboTax has sound employment policies, treats its employees well, and addresses any issues professionally.

You can see TurboTax's Glassdoor reviews here.

Trustpilot

Shoppers on Trustpilot have assigned TurboTax about average to slightly below average ratings on Trustpilot. Consumers have posted 11 ratings on Trustpilot and given them roughly 2 stars. It appears that users on Trustpilot who have used TurboTax may have had some issues with their service, it appears that most people generally have had a good experience with them.

You can see TurboTax's Trustpilot reviews here.

Reddit

We found a thread on Reddit where users have shared their experiences with TurboTax.

Generally, the feedback on TurboTax among Redditors has been negative. Most of the responses to this thread about TurboTax were from people who had experience with this brand and posted negative feedback.

You can see the full Reddit thread on TurboTax here.

Learn more at turbotax.com.

Amazon.com is also offering discounts on select TurboTax items on their website.

This user rated TurboTax's customer service: 4.0
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Not helpful
Rated 4.0 - 33 reviews

About TurboTax

TurboTax is a major tax filings company operating the e-commerce site turbotax.com. TurboTax sells its products and services in the tax filings vertical, offering discounts and promo codes to its customers infrequently. TurboTax has good ratings among shoppers on Knoji, with 33 ratings and an average rating of 4.0 stars. TurboTax scores very highly compared to other brands in the tax filings industry, providing 12 e-commerce features to better serve its customers.

TurboTax's Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Yes
TurboTax offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their returns & exchanges policies page. Read full answer >>
International Shipping:
Yes
TurboTax offers international shipping for qualifying orders and customers, according to their international shipping policies. See policies and program details on their international shipping policies page. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Maybe
It appears that TurboTax may not accept debit & prepaid cards currently. Read full answer >>
Paypal:
No
It appears that TurboTax may not accept PayPal currently. Read full answer >>
Apple Pay:
Maybe
It appears that TurboTax may not accept Apple Pay currently. Read full answer >>
Google Pay:
Maybe
It appears that TurboTax may not accept Google Pay currently. Read full answer >>
Discount Policies
Promo Codes:
No
It appears that TurboTax may not offer promo codes currently. Read full answer >>
Sales:
Maybe
It appears that TurboTax may not offer sales currently. Read full answer >>
Black Friday Ad:
Maybe
It appears that TurboTax may not offer Black Friday ad currently. Read full answer >>
Cyber Monday Ad:
Maybe
It appears that TurboTax may not offer Cyber Monday ad currently. Read full answer >>
Military Discounts:
Yes
TurboTax offers coupons and promotional pricing for military veterans. Get up to 30% off and other special offers for TurboTax on their military discounts page. Read full answer >>
Official Coupons Page:
Maybe
It appears that TurboTax may not offer official coupons page currently. Read full answer >>
Student Discounts:
Yes
TurboTax runs a student discount program for current students. Save up to 40% on TurboTax through their student discount program. Program details are available on their student discounts page. Read full answer >>
Senior Discounts:
Maybe
It appears that TurboTax may not offer senior discounts currently. Read full answer >>
Birthday Discounts:
Yes
TurboTax offers a birthday discount program. Get special discounts, free items, and coupons on your birthday at turbotax.com. See program details on their birthday discounts page. Read full answer >>
Price Matching:
Maybe
It appears that TurboTax may not offer price matching currently. Read full answer >>
Competitor Coupons:
Maybe
It appears that TurboTax may not accept competitor coupons currently. Read full answer >>
Coupon Stacking:
Maybe
It appears that TurboTax may not allow coupon stacking currently. Read full answer >>
Customer Service Features
Contact Information:
Yes
TurboTax offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Read full answer >>
Money-back Guarantee:
Yes
TurboTax offers money-back guarantee for qualifying orders and customers, according to their money-back guarantee policies. See policies and program details on their money-back guarantee policy page. Read full answer >>
Loyalty Programs:
Maybe
It appears that TurboTax may not offer loyalty programs currently. Read full answer >>
Customer Reviews:
Maybe
It appears that TurboTax may not offer customer reviews currently. Read full answer >>
Social Media Pages:
Maybe
It appears that TurboTax may not offer social media pages currently. Read full answer >>
Financing Options
Affirm Financing:
Maybe
It appears that TurboTax may not accept Affirm financing currently. Read full answer >>
Afterpay Financing:
Maybe
It appears that TurboTax may not accept Afterpay financing currently. Read full answer >>
Klarna Financing:
Maybe
It appears that TurboTax may not accept Klarna financing currently. Read full answer >>
Bread Financing:
Maybe
It appears that TurboTax may not accept Bread financing currently. Read full answer >>
Website Features
Website Security & Privacy:
Yes
TurboTax offers website security & privacy for qualifying orders and customers, according to their website security & privacy policies. See policies and program details on their website security & privacy policies page. Read full answer >>
Mobile Apps:
Maybe
It appears that TurboTax may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
Yes
TurboTax offers affiliate programs for qualifying orders and customers, according to their affiliate programs policies. See policies and program details on their affiliate programs page. Read full answer >>
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