TurboTax Review: Features-at-a-Glance
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TurboTax Full Review
Overall Score
Ranked #2 of 54 brands
TurboTax has an overall score of 2.0 out of 5 stars, giving it a ranking of 2 of 54 tax filing services.
To calculate TurboTax's score, we look at a range of factors and compare them with other brands in the tax filing space. We look at overall brand popularity, TurboTax's price point compared to other tax filing service, as well as reviews they've received from customers. We also look at e-commerce features such as payment options accepted, discount policies, shipping and returns policies, and other customer service features.
TurboTax eCommerce Store Ratings & Features
High-level summary of TurboTax store features, discount policies, availability of promo codes, payment methods accepted, and shipping and returns policies.TurboTax Online Ratings & Feedback
2.5 stars
Based on reviews posted at online review sites such as TrustPilot, Better Business Bureau, and Glassdoor, TurboTax has generally negative feedback and ratings from customers. See more details of TurboTax's online reviews here.
TurboTax Discounts for Veterans, Seniors & Students
4.0 stars
TurboTax offers excellent support for discounts. TurboTax has strong discount policies, offering promotional pricing and discount codes for different types of customers. Specifically, TurboTax offers the following discount policies: military discounts, student discounts and birthday discounts. TurboTax did not offer the following discounts at the time of our last research: senior discounts and teacher discounts. More details at turbotax.com.
TurboTax Shipping & Returns Policies
3.0 stars
TurboTax offers good service and support when it comes to shipping, returns and exchanges. Specifically, TurboTax offers the following shipping and returns policies: free returns & exchanges and money-back guarantee.
TurboTax Payment Methods Accepted
2.0 stars
TurboTax does offer payment options beyond credit cards in their checkout process. TurboTax did not accept the following payment options at the time of our last research: debit & prepaid cards, PayPal, Apple Pay and Google Pay. Learn more at TurboTax's website.
TurboTax Pricing Matching & Special Couponing Policies
1.0 stars
TurboTax does not currently offer any specific price matching or special couponing features for customers. TurboTax does not offer the following pricing and couponing features at the time of our last research: price matching, coupon stacking and competitor coupons. Check for any updates on turbotax.com.
TurboTax FAQ
Product & Service Features
Shipping & Returns Policies
Payment Options
Discount Policies
What are TurboTax's coupon stacking policies? Are you able to stack coupons at TurboTax? — 1 response
Customer Service Features
Financing Options
Website Features
Other Features
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Rated 4.0 - 34 reviews
turbotax.com
About TurboTax
TurboTax is a mid-size tax filings company operating the e-commerce site turbotax.com. TurboTax sells its products and services in the tax filings vertical, offering discounts and promo codes to its customers infrequently. TurboTax has good ratings among shoppers on Knoji, with 34 ratings and an average rating of 4.0 stars. TurboTax scores very highly compared to other brands in the tax filings industry, providing 12 e-commerce features to better serve its customers.
TurboTax's Features Scorecard
Shipping & Returns Policies
Free Returns & Exchanges:
Yes
TurboTax offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their returns & exchanges policies page. Read full answer >>
International Shipping:
Yes
TurboTax offers international shipping for qualifying orders and customers, according to their international shipping policies. See policies and program details on their international shipping policies page. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Maybe
It appears that TurboTax may not accept debit & prepaid cards currently. Read full answer >>
Paypal:
No
It appears that TurboTax may not accept PayPal currently. Read full answer >>
Apple Pay:
Maybe
It appears that TurboTax may not accept Apple Pay currently. Read full answer >>
Google Pay:
Maybe
It appears that TurboTax may not accept Google Pay currently. Read full answer >>
Discount Policies
Black Friday Ad:
Maybe
It appears that TurboTax may not offer Black Friday ad currently. Read full answer >>
Cyber Monday Ad:
Maybe
It appears that TurboTax may not offer Cyber Monday ad currently. Read full answer >>
Military Discounts:
Yes
TurboTax offers coupons and promotional pricing for military veterans. Get up to 30% off and other special offers for TurboTax on their military discounts page. Read full answer >>
Official Coupons Page:
Maybe
It appears that TurboTax may not offer official coupons page currently. Read full answer >>
Student Discounts:
Yes
TurboTax runs a student discount program for current students. Save up to 40% on TurboTax through their student discount program. Program details are available on their student discounts page. Read full answer >>
Senior Discounts:
Maybe
It appears that TurboTax may not offer senior discounts currently. Read full answer >>
Birthday Discounts:
Yes
TurboTax offers a birthday discount program. Get special discounts, free items, and coupons on your birthday at turbotax.com. See program details on their birthday discounts page. Read full answer >>
Price Matching:
Maybe
It appears that TurboTax may not offer price matching currently. Read full answer >>
Competitor Coupons:
Maybe
It appears that TurboTax may not accept competitor coupons currently. Read full answer >>
Coupon Stacking:
Maybe
It appears that TurboTax may not allow coupon stacking currently. Read full answer >>
Customer Service Features
Money-back Guarantee:
Yes
TurboTax offers money-back guarantee for qualifying orders and customers, according to their money-back guarantee policies. See policies and program details on their money-back guarantee policy page. Read full answer >>
Price Transparency:
Yes
TurboTax offers price transparency for qualifying orders and customers, according to their price transparency policies. See policies and program details on their pricing information page. Read full answer >>
Loyalty Programs:
Maybe
It appears that TurboTax may not offer loyalty programs currently. Read full answer >>
Customer Reviews:
Maybe
It appears that TurboTax may not offer customer reviews currently. Read full answer >>
Financing Options
Affirm Financing:
Maybe
It appears that TurboTax may not accept Affirm financing currently. Read full answer >>
Afterpay Financing:
Maybe
It appears that TurboTax may not accept Afterpay financing currently. Read full answer >>
Klarna Financing:
Maybe
It appears that TurboTax may not accept Klarna financing currently. Read full answer >>
Bread Financing:
Maybe
It appears that TurboTax may not accept Bread financing currently. Read full answer >>
Website Features
Website Security & Privacy:
Yes
TurboTax offers website security & privacy for qualifying orders and customers, according to their website security & privacy policies. See policies and program details on their website security & privacy policies page. Read full answer >>